Shipping policy
We currently ship across India to most serviceable PIN codes. You can check delivery availability for your location during checkout.
Processing & Dispatch
- Orders are processed within 1–2 business days, excluding Sundays and public holidays
- You'll receive an order confirmation email immediately after placing your order
- Once shipped, a dispatch confirmation email with tracking details will be shared
- If your order contains multiple items, they may be dispatched separately based on availability
Delivery Timeline
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
Shipping Charges
- FREE shipping on all orders above ₹499
- Orders below ₹499: ₹50 flat shipping charge
Delivery Process
Our trusted courier partners will deliver your package to the address provided. If they're unable to reach you or the location:
- They will attempt delivery 2-3 times
- You'll be contacted via phone/SMS to reschedule
- Packages will be held at the local courier facility for 7 days before being returned
Important: Please ensure your shipping address is complete and accurate, including landmarks and contact number.
Order Tracking
Track your order anytime using:
- The tracking link sent via email
- Your account dashboard on our website
- Contacting hello@thecolony.in with your order number
We’ll keep you updated at every step, from dispatch to delivery :)