Shipping policy

We currently ship across India to most serviceable PIN codes. You can check delivery availability for your location during checkout.

Processing & Dispatch

  • Orders are processed within 1–2 business days, excluding Sundays and public holidays
  • You'll receive an order confirmation email immediately after placing your order
  • Once shipped, a dispatch confirmation email with tracking details will be shared
  • If your order contains multiple items, they may be dispatched separately based on availability

Delivery Timeline

  • Metro Cities: 3-5 business days
  • Other Cities & Towns: 5-7 business days
  • Remote Areas: 7-10 business days

Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Charges

  • FREE shipping on all orders above ₹499
  • Orders below ₹499: ₹50 flat shipping charge

Delivery Process

Our trusted courier partners will deliver your package to the address provided. If they're unable to reach you or the location:

  • They will attempt delivery 2-3 times
  • You'll be contacted via phone/SMS to reschedule
  • Packages will be held at the local courier facility for 7 days before being returned

Important: Please ensure your shipping address is complete and accurate, including landmarks and contact number.

Order Tracking

Track your order anytime using:

  • The tracking link sent via email
  • Your account dashboard on our website
  • Contacting hello@thecolony.in with your order number

We’ll keep you updated at every step, from dispatch to delivery :)